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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.







Associate Credit Analyst 1, CitiMortgage

Locations: 加利福尼亚州, O'Fallon, 密苏里州, 德克萨斯州, 佛罗里达州, 密苏里州, 密歇根州, 纽约, 纽约州 Job Function: Mortgage Employee Status: Regular Job ID: 20215188

The Associate Credit Analyst 1 requires the attributes of a loan processor, underwriter and closer. They are required to manage a pipeline of customers from loan file submission to purchase. It is expected that they can effectively communicate with internal and external customers. Beyond the communication, the Associate Credit Analyst 1 is also responsible for validating and clearing suspense conditions. These conditions range from the basic mortgage documents such as custodial items to the more complex credit, income and, asset validations done by an underwriter.

  • This position is responsible for serving as a single point of contact for specific clients and Account Executives.
  • The person in this role works closely with clients to aid in managing their suspense pipeline and making the delivery process to CMI as smooth and efficient as possible. 
  • Ensure customer satisfaction by taking ownership of client issues until they reach resolution. 
  • All questions / concerns that arise from the day to day business filter through this position. 
  • Responsible for component validation of income, assets, credit and collateral. 
  • Resolve underwriting, pricing, and system escalations generated by file review. 
  • Answer incoming processing or generic correspondent questions via phone queue or team email box. 
  • Build and maintain relationships with our external customers. 
  • May be responsible to handle conflict or issue resolution with our customers' senior management. 
  • Required to do pipeline calls with clients. 
  • Serve as overflow for incoming call queue.


  • High School Diploma or equivalent. 
  • Proficiency with Fannie, Freddie, HUD, and CitiMortgage Guidelines. 
  • Also must be proficient with RESPA / TIL and other regulatory procedures and practices. 
  • Comprehensive knowledge of processing, closing, mortgage origination guidelines, and familiarity with all documents involved in a closed loan. Experience or knowledge working with pricing and CMI systems, including LRS, is a plus. 
  • High level of understanding of the mortgage business so that the escalated issues can be resolved without direction from management. 
  • Many of these issues require extensive research and a full knowledge of CMI's operations process from start to finish. 
  • Advanced level of industry knowledge - Processing, Closing, and Underwriting. Three + years experience in the mortgage industry preferred 
  • Must demonstrate good listening, analytical, and problem solving skills. 
  • Must come across as knowledgeable and confident. 
  • Verbal and written communication skills must be very polished.
  • Organization skills required, as this is a fast-paced position managing multiple tasks.
  • No relocation available


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US


Time Type :Full time


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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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