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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.







Business Analyst - Credit Cards & Loans (12 Month Contract)

Locations: 悉尼, State of New South Wales Job Function: Business Planning and Analysis Employee Status: Fixed Term (Fixed Term) Job ID: 20214853

Accountable to the Head of Analysis, Solutions & Design, this role will work in close partnership with Project Manager, Business Analysts, Business Users and Stakeholders, technology groups, Suppliers and Partners to deliver a short term instalment lending product for Citibank Australia.

Bringing your own subject matter expertise to the table as well as leveraging the technical and process knowledge of others, the Business Analyst is critical in the delivery of quality solutions based on thorough analysis and impact assessment, clear business requirements and robust testing.


  • Discover requirements using workshops, interviews and document reviews.

  • Document business requirements & conceptualize business processes & workflows.

  • Analyse the business requirements and facilitate the design of solutions to meet business requirements.

  • Assist Software Developers/Vendors to clarify and elaborate on the requirements.

  • Review user stories and functional specifications, testing plans and outcomes – ensure all relevant scenarios and business requirements are captured and tested (including negative scenarios).

  • Investigate and resolve problems in close collaboration with the system developers and functional/business users.


  • Business Analysis — experienced in identifying, analysing and documenting business requirements.  Able to identify the opportunities, risks and constraints presented by the current and potential technical solutions and business processes and determine the most appropriate solutions to business problems. 

  • Written & Verbal Communication — communicates confidently, clearly and effectively when speaking and in writing.  Persuasive with details and facts.

  • Customer Focus — focuses on customers and their needs.  Seeks to understand the needs and issues of customers. 

  • Change and Innovation — Looks for new ways to address business issues. Ability to meet the challenge of functioning in an organisation undergoing constant and rapid change.

  • Architecture and Information — Knowledge and understanding of the organisations product domain, information domain, regional system architecture, relevant technologies and development process. 

  • Solutions Delivery and Implementation — effectively plan, design, manage, execute and report on testing activities (UAT, Integration testing, Performance & Load testing, Interface testing, COB testing), using appropriate testing tools and techniques and conforming to agreed standards.

  • Business Change Management — Defines and manages the process of deploying and integrating IT capabilities and business processes into the organisation in a way that is sensitive to and fully compatible / compliant with business operations. 

  • Positive and results orientated attitude and ability to effectively multi task under pressure and in a high paced environment.

  • Excellent written and verbal communication skills and problem-solving skills.

  • Demonstrated/proven strong attention to detail and a high degree of intellectual curiosity.

  • Demonstrated high levels of integrity and professionalism


  • Financial Services experience is essential

  • Extensive business knowledge of financial applications, online payment systems and customer acquisition and on boarding systems.

  • Working experience on unsecured products credit cards, personal loans and short term installment products.  Desirable to have knowledge of payment gateways / credit cards / EMV technology / merchant acquiring. 

  • Business Analysis experience, in particular Credit Cards and Loans.

  • Solid experience in requirements gathering, scope definition & high-level solutions design and testing design.

  • Excellent written and interpersonal communication skills.

  • Working knowledge of Operational Functions (e.g. Core Ops, Citiphone, Credit Ops, Collections. Fraud etc) will be an added advantage.

When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.

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