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Client Service SH

员工状态: 全职
说明 
  • Day to day client inquiry management for corporate clients
  • To ensure easy accessibility of customer’s service needs through effective call management system
  • Be able to identify client needs  and resolve customer’s inquiries/escalations on related products including: Cash, Trade, Loan, SAFE/PBOC Regulations, Internet Banking
  • Respond to Clients’ e-mails, phone call and voicemails in a timely and professional manner
  • Proactively communicate with Clients or business partners (RMs, Product Manager and back-office team) on issues and obtain/present solutions to issues
  • Maintain all inquires in investigation tracking system on daily/timely basis
  • Continually evaluate day to day activities for process improvement opportunities
  • To interpret & analyze customer’s inquiry behavior and propose process improvement

资格

  • University graduate with over 5-10 years working experience or Master Degree with over 3-5 years working experience is preferable
  • Quick learner; comfortable with and able to manage in complex systems environment and associated development process
  • Must be detail oriented and multi-tasking skills required
  • Possess adequate knowledge in banking products/practice
  • Energetic and be able to work under pressure
  • Great people skills with good communication and well-organized
  • Proficient in Oral/Written English and computer systems
  • Smart thinking and fast to deliver a satisfactory result
  • Have a strong sense of responsibility and commitment to teamwork

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