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Consumer Bank - Cards Client Experience and Control Manager

Locations: 九龍, 九龍城區 Job Function: Business Planning and Analysis Employee Status: Regular Job ID: 20207124

Responsibilities

  • Support in implementing internal policy procedure and regulatory requirement to ensure compliance
  • Conduct periodic process monitoring to ensure controls are executed properly and timely
  • Responsible to prepare and maintain various reports and MIS for periodic internal or external reporting
  • Coordinate with relevant stakeholders to enrich existing &/or develop new process to enhance client experience


Qualifications:

  • 2-5 years relevant experience
  • Knowledge of financial services industry
  • Strategic mindset that closely follows latest trends in own field and adapts them for application within own job and the business
  • Knowledge of partner management, business development, and planning
  • Ability to make judgments and offer solutions based on analytical thought comparing and selecting complex alternatives
  • Analytical ability with interpretive thinking will be required
  • Applies ingenuity and creativity to problem analysis and resolution for complicated and/or unique situations
  • Consistently demonstrates clear and concise written and verbal communication
  • Excellent interpersonal, written and verbal communication skills and the ability to communicate and influence at all levels
  • Demonstrated ability to develop materials including presentations for senior leadership
  • Extremely high level of attention to detail
  • Demonstrated ability to interact and work with leaders across the organization
  • Excellent organization skills, with the ability to work under pressure and prioritize within tight deadlines
  • Ability to work as part of a team, with a high degree of collaboration with cross functional teams
  • Ability to influence and challenge conventional thinking
  • Excellent project management skills


Education:

  • Bachelor’s/University degree or equivalent experience


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Product Management and Development

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Job Family:

Product Strategy and Planning

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Time Type:

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