Director - TTS Client Operations Payments & Receivables Ops Transformation HeadLocations: 伦敦, 英格兰, 孟买, 马哈拉施特拉邦, 金奈, 泰米尔纳德邦, 坦帕, 佛罗里达州, 华沙, Województwo Mazowieckie, 泽西市, 新泽西州, 都伯林, 加利福尼亚州, 迪拜, Dubai Job Function: Operations Employee Status: Regular Job ID: 20217785
Payments & Receivables (P&R) Ops Transformation Head will be responsible for delivering Client Experience enhancements to the TTS organization, leading programs to deliver query elimination, enhanced turnaround times & improved levels of automation for our clients. The role will also be responsible for the elimination of Manual Touchpoints & focus on both process/organization simplification, creating efficiency of $16MM to the TTS Client Operations business annually.
The successful candidate will be responsible for leading both Regional & Global Accountable Execs in executing against the P&R multiyear transformation roadmap, delivering 20% footprint reduction over the next 3 years.
Citi’s Payments and Receivables business is one of the largest movers of money in the world for large corporations, financial institutions and governments, maintaining one of the largest proprietary global financial infrastructures and facilitates approximately $4 trillion of flows daily.
This Director Role will be responsible for the Global Execution of P&R Transformation, with specific focus on delivering exceptional Client Experience results, along with year on year efficiency to the TTS Client Operations Line of Business. The role will be responsible for successful performance against Book of Work commitments across Top down global programs, and bottoms up regional automation and non-tech initiatives to deliver upwards of $16MM worth of efficiency annually to the franchise. The Role is a Senior Leadership position, reporting into Global TTS Payment-Receivables Client Operations Head, and will be supporting the wider Regional P&R Leadership Teams. The role requires partnering with P&R Transformation/ Ops Automation & Technology Stakeholder groups to drive successful roll out of global technology solutions to support removal of manual touch points, elimination of client pain points through query elimination, & risk reduction will key aspects of the role, in addition to efficiency targets.
The role requires thorough understanding of strategic direction of the P&R Business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level.
Key Responsibilities include:
The position holds responsibility for the strategic direction and feedback with respect to initiative & program creation, alignment to business goals, stakeholder management, executive communications & successful execution of the Global P&R Efficiency BoW
individual will be responsible for sharing and scaling up best practices in solutions-capabilities, processes and org models-locations
Developing a Robust Productivity Governance Model to drive streamlined execution
Design and implement strategies that allow for successful evolution of efficiency drivers across the P&R Business, ensuring sustainability of solutions & validation of benefits
Establish clearly defined roles and responsibilities across Key Accountable Execs with specific lines of engagement across Global & Regional Leads
Develop best in class productivity tracking and performance metrics
Senior Product engagement to drive key Ops initiatives requiring funding allocation
Actively engaging with technology on tool and solution identification
Partnering with the Senior Leadership Team across Operations & Technology to delivery synergy in program execution from design phase through to BoW realization
Leading regular forums to review transformation objectives, inject thought leadership & support escalations raised across program/regional leads
Drive engagement models & transformation thought leadership
Build and manages relationships with key stakeholders, organizations and business heads
Manage the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis
Manage the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary
Maintain a pristine set of controls in program execution with all relevant collateral easily accessible, while ensuring appropriate assessment of risks when business decisions are made, demonstrating particular consideration for the firm's reputation
Presenting progress updates to monthly Operating committee forums, quarterly Ops and Tech Steering sessions
Financial professional with 15+ years’ experience in the financial Industry
Candidate should have Senior Leadership experience in leading global programs
Ability to prioritize multiple complex issues simultaneously
Strong analytical skills with ability to present to senior audience
Proven ability to manage teams at all levels (performance management, career development, process improvement, etc.)
Thorough understanding of complex P&R products and services
Ability to influence
Analytical and management skills
Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
Critical thinking and problem solving skills
Extensive project management and strategic analysis experience
Bachelor’s/University degree, Masters degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group:Project and Program Management
Job Family:Project Management
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