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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

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EJECUTIVO/A SERVICIO EN CARE MONTERREY

Locations: 蒙特雷, 新萊昂州 Job Function: Customer Service Employee Status: Temporary Job ID: 20203973

The Service Rep 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues..

Responsibilities:

  • Assist with evaluating and resolving service inquiries from clients across different platforms
  • Effectively use various computer systems to complete assigned tasks and address account inquiries
  • Develop and maintain working knowledge specific groups of Citi products and services
  • Analyze and identify potential risks and identify solutions that meet client needs
  • Complete assigned tasks in an accurate and efficient manner
  • Solve disputes and retain clients, while minimizing opearting loss, through adherence to established rules and regulations
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • 2-4 years’ work experience in a related role
  • Proficient in Microsoft Office and Windows Operating Systems
  • Demonstrated experience solving customer service inquiries
  • Effective verbal and written communication skills
  • Ability to work in a fast pace environment
  • Excellent technical and data entry skills, including the utilization of a 10-key touchpad
  • Proven ability to navigate multiple systems and customer service platforms concurrently


Education:

  • High School diploma or equivalent


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Funciones Principales del puesto

Atención y servicio a clientes en centros 

de atención y sucursales de acuerdo a la normatividad vigente.

Asesoría en trámites de retiro, cambio y actualización de datos, enrolamiento 

biométrico trámites de traspaso y 

afiliación, ahorro voluntario, resolución 

de problemas y quejas de los clientes.

Formación Académica

•       Deseable Licenciatura / Áreas 

          Económicas, Administrativas y 

          Sociales e Ingenierías 

•       Necesario Bachillerato concluido comprobable

Experiencia (en años)

Necesario 1 año de experiencia en servicio a 

clientes face to face

Deseable 1 año de experiencia en trámites  relacionados con Afores y pensiones

Conocimientos Técnicos

Conocimientos generales en procesos de 

atención a clientes cara a cara, excelente 

manejo de paquetería office.

Necesario manejo de tecnología digital (Tablet, Smartphone, lectores biométricos)

Habilidades  

Actitud de Servicio

Habilidades para trabajar

bajo presión

Alta orientación al control y 

la organización

Facilidad de palabra

Manejo de Conflictos

Competencias

Desarrolla a Nuestra Gente

Impulsa Valor a los Clientes

Trabaja como Socio

Genera Progreso

Vive nuestros Valores

Entrega Resultados

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - MX

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Time Type :Full time

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

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To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.