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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.







Network Infrastructure Analyst 1 C09

Locations: 埃雷迪亞, Provincia de Heredia Job Function: Technology Employee Status: Regular Job ID: 20203184


  • Provide Tier I Technical Support for Citi’s global technology infrastructure.
  • Resolve simple, automated and scripted incidents
  • Execute or implement simple, automated and scripted changes or infrastructure requests.
  • Provide timely response to phone calls into the Command Center Technical Support hotline from internal colleagues within CTI, Citi business clients, vendors, and technology teams.
  • Troubleshoot and provide client support for technology and infrastructure issues.
  • Recognize severe events as they occur and engage Command Center Management immediately upon awareness of severe technology degradation.
  • Document and update incident technical details into ServiceNow ticketing system. 
  • Escalate issues to Tier II support if unable to resolve through initial triage and troubleshooting that are within the Command Center operating procedures.
  • Communicate with Command Center Management to provide frequent status updates regarding technical issues and status of the remediation efforts.
  • Execution of standard operational processes which involve technology and client interfaces.


  • 1 years of hands on enterprise network operations support experience
  • Intermediate understanding of OSI model and troubleshooting of technology related issues
  • Intermediate-high understanding of network protocols (to include but not limited to): OSPF EIGRP BGP MPLS RSTP STP HSRP VRRP VRF VTP DHCP DNS CDP LLDP ARP FTP TFTP **(specially BGP)**
  • CCNA level knowledge and experience (at least 1yr, CCNA certification as a plus)
  • Able to work well in a fast paced environment and be comfortable in stressful situations
  • Can effectively communicate with both management as well as non-technical personnel on any technology issue to ensure they understand the nature of the issue and current statue easily understood on any outage conference calls
  • Detail oriented self-motivated goal driven
  • Intermediate familiarity with Cisco IOS and Nexus NX-OS,

Daily Tasks:

  • Troubleshoot and resolve hardware related issues across Cisco, Nexus, Arista, and Juniper devices
  • Perform hardware replacements for non-critical environments
  • Troubleshoot software or configuration related issues for Cisco, Nexus, Arista, and Juniper devices
  • Adhere to operating procedures and identify any breaches of the process in normal handling of incident tickets
  • Execute network failovers for all routing protocols, especially BGP, OSP, and EIGRP
  • Identify and remediate possible major impacting events within the network
  • Work with vendors across the technology to provide the highest possible uptime rate of network services
  • Quickly identify the layer 1 and 2 connections to an IP address
  • Perform all triage functions


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - CR


Time Type :Full time


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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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