VP / Americas Regional Lead Loan Operations Quality Assurance

The candidate will be responsible for leading the implementation of Loan operations quality assurance framework for Americas region. The responsibilities also includes coverage of other cross functional processes/projects as required and directed by the Risk and Control Global Head.

This is an important role, reflective of the increasing criticality of strong risk and control focus within a large operations organization such as ISG.

Key Responsibilities:

This role is for a quality assurance Americas Lead of the ISG Loan operations function, who will  look after the following:

End to End quality review process

• Ensures region achieves quality review targets

• Ensure reporting of deficiency on a timely basis to Loan operations stakeholders/management

• Engage with stakeholders/Senior management and ensure timely  feedback loop

• Ensure QA process is up to date in lines with ongoing audit findings

• Act as primary contact for all MCA data submissions

• Act as primary point of contact for assigned region

• Conduct root cause analysis by identifying & analyzing areas of common defect/issues/themes

• Take ownership of team development and mentoring

Stakeholder Management

• Develop platform / strategy wherein stakeholders (OPS, Compliance, Policy, RCT, IA etc.) come together and discuss KPIs relating to quality of Loan files/processes  

• Build relationships across various verticals of Loan operations and create an environment of open discussion / innovation

• Explore opportunities to enhance visibility of quality teams within and outside of ISG

• Discuss and document need of local and Global management teams and accordingly establish framework to achieve results

• Design and implement team engagement framework

Continuous improvement program

• Proactively review metrics and KPI’s to identify emerging trends

• Conduct root cause analysis on past data and isolate any recurring trends

• Collaborate with stakeholders and agree on action plan to avoid issues

• Ensure timely escalation of operational risks incidents to relevant contact points

• Controls Reporting oversight, oversight of  MCA including ensuring quality related MCA’s exist and co-ordination of testing and results, recommending suitable solutions/ of Corrective Action Plans(CAPs) for any gaps identified

• Plan for an audit, including identifying gaps in critical processes and ensuring CAP are raised  prior to the audit.

QA framework

• Take complete ownership of QA framework

• Participate in various internal/external forums with an objective to provide insights on new developments on quality process

• Access impact of new changes and provide inputs from QA perspective

• Pro-actively update QA procedures and other related documents

• Act as Global lead when dealing with IA. Guide and mentor other leads and ensure audit requests are responded

Knowledge/Experience:

• A proven track record with at least 6+ years of relevant loans/financial Operations quality experience (i.e. Quality Assurance, Client Onboarding, Compliance, Audit and Regulatory)

• Experience and knowledge of end to end Institutional banking loan cycleand solid understanding of direct/indirect lending products and practices

• Knowledge of lending platforms like Loan IQ, ACBS

• Exposure in reviewing credit agreements

• Payments / reconciliation cycle experience

• Regulatory concepts and other key areas of risk within the operations and data environments

• Knowledge of policies, procedures, and compliance with applicable state and federal laws and regulations

• Meticulous, analytical and mathematically inclined with basic accounting concepts

• Ability to perform reviews or processes and identify issues/ gaps.

• Internal Audit, Compliance Assurance or Controls experience is preferred.

Skills:

• 6 to 10 years of relevant experience

• Ability to manage control practices demonstrating a risk-based approach

• Proven success in leading a team

• Exhibit strong written and verbal communication skills.

• Possess the ability to work with various levels of management and build and maintain effective working relationships

• Strong influence/negotiation skills.

• Able to interact with Auditors, Compliance and Independent Controls Groups as required.

• Ability to proficiently use MS Office products, particularly Excel and PowerPoint

Qualifications:

• A business related degree would be advantageous, however less relevant than extensive ‘in situ’ experience

• Risk & Controls related certifications would be beneficial

• Bachelor's degree or equivalent experience is required

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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