Skip Navigation
open main navigation menu
city landscape

您将收获什么?

The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

高级搜索

搜索

寻求适合您技能的工作

让我们根据您在LinkedIn的个人资料所填写的技能和经验为您查询职位空缺。

开始搜索

工作机会

Collections Front End Supervisor

Locations: Dubai Job Function: Financial Reporting Operations Employee Status: Regular Job ID: 20195431

Job Purpose: Assist the collection manager to manage the Frontend team to achieve the monthly team targets set – namely key productivity metrics and flow rates

Job Background/context: Collection needs an experienced and full time supervisor to manage a team in terms of productivity and coaching, as well as achieve team flow rate targets.

Key Responsibilities:

  • Manage and control the Frontend bucket and aligned to Net Credit Loss Plan
  • Manage a team of collectors to ensure all collections activities are diligently carried out, and any processes in place are in compliance to existing company policies and guidelines.
  • Work in close conjunction with the Collections Manager on upcoming new strategies
  • Close and daily monitoring of the collections intensity reports to ascertain any bleeps in particular portfolio cycles
  • Anticipate and recommend appropriate action plans to address potential deterioration
  • Monitor and counsel non-performers within the team by regular coaching, and encourage top performers on an active basis
  • Ensure collectors are trained in line with job requirements and address skillset gaps
  • Awareness and adherence to GCCFRP, Global consumer debt collections best practices and complaints policies.

Development Value:

  • For the candidate this is great opportunity to work with a high size team and gain experience in best collection practices.
  • Opportunity to work in a fast-paced environment with multiple priorities and challenging targets.
  • Progression to Collections Manager
  • Lateral movement possible within other teams to learn new tasks and responsibilities
  • Progression to other units within O&T for job skill enhancement or for change.

Person Specification

Knowledge/Experience:

  • 5+ years experience in Collections
  • Familiarity with existing Collections system and processes preferred
  • Previously managed a team of over 10 staff
  • Ability to think out of box suggestions

Skills:

  • Effective time management skills
  • Strong understanding of business priorities and criticality of adherence to timelines
  • Effective communication within all management layers and strong coordination skills
  • Strong knowledge on internal and external collection operational processes
  • High level of understanding of controls framework and importance of escalation and transparency
  • Good interaction with internal and third parties maintaining Citi standards and ethics level at all times

Qualifications:

  • Bachelor’s Degree preferred

Competencies:

  • Results oriented, assertive, innovative, resourceful and attentive to details
  • Ability to work in fast-paced environments, multitask and react in short timeframes
  • Creative approach while dealing with ambiguity with the ability to anticipate challenges and develop innovative solutions

-------------------------------------------------

Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - AE

------------------------------------------------------

Time Type :

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.