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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.







Operations Support Specialist 3, CitiMortgage

Locations: O'Fallon, 密苏里州, Belleville, 密歇根州 Job Function: Operations Employee Status: Regular Job ID: 20208938

The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, and imaging. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.


  • Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
  • Identify process gaps requiring escalation, offering potential solutions
  • Assist with inventory management and workflow needs as dictated through risk priority and service level
  • Support a range of products and services
  • Analyze problems and formulate solutions through research and investigation
  • Navigate, test and execute moderately complex databases, spreadsheets, and systems
  • Ensure accurate and timely account handling
  • Assist in activities that help reduce organizational impact and/or loss
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 1 year of relevant experience
  • Proficient computer and typing skills
  • Ability to adapt to new technology quickly and seamlessly
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to work with others to complete assigned tasks


  • High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US


Time Type :


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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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