CitiService® CORP Officer (Bulgarian Speaker)

Are you looking for a career move that will place you in a global financial organization? Then bring your skills in client servicing, problem solving and communication to CitiService Team.

By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citibank is one of the leading global banks and operates in more than 160 countries and jurisdictions. Citi entered the Hungarian market and launched services for Corporate clients in 1985. Citi Hungary provides a wide range of world-class products and services to small, medium and large local corporations, multinational clients, financial and public sector institutions. Together with the Citi Solutions Center Budapest – established in 2005, providing services in various areas of Technology, Operations, Finance, and Risk & Control for Citi-entities worldwide – several thousand employees work for Citi in Hungary.

We are looking to expand our specialized mid-sized CitiService team established to support our corporate clients with day-to-day banking services.

In this role the CSO will be able to gain wide knowledge of various bank products and services throughout collaboration with other local and international bank teams, expand the communication skills and practice English (written and spoken).

Team/Role Overview

The overall objective of this role is to address external customer issues and provide ongoing customer support. Each CSO handles assigned portfolio of clients, that he/she primarily provides with personalized support. 

The role requires focus on day-to-day execution of specific TTS CitiService® functions to support our client base, banks and other third parties in an efficient and timely manner to ensure cohesive execution.

The team is looking for a dynamic individual with exceptional customer service skills who will provide resolutions and support to the Corporate client segment across Bulgaria.

What you’ll do

• Ensure customer inquiries are responded in an efficient and timely manner via phone and email, maintaining compliance with departmental standards 
• Develop and maintain client portfolio through regular interactions
• Effectively liaise with other local and cross border internal teams and departments   
• Conduct necessary analyses to address client needs
• Proactively inform clients about problems (system failures, market issues) and provide regular resolution updates
• Serve as the first-line point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

What we’ll need from you

• University degree/or secondary school with relevant experience
• 0-2 years of relevant service or banking experience is benefit
• Computer proficiency - strong IT skills - PC OS Windows, MS office knowledge
• Fluent English and native or C1 Bulgarian language knowledge
• High level of client service orientation, creativity, initiative and flexibility
• Good interpersonal and communication skills
• Proven investigative and analytical skills
• Demonstrated ability to drive results in a fast-paced, goal-oriented environment

What we can offer you

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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