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Analyst Officer - Global Loan Operations Training Partner - Irving, TX

职位编码 22585942 主要位置 Irving, Texas, New Castle, Delaware; 职位分类 Project and Program Management
马上申请

The Global Loans Operations team within the ICG organization is looking to expand and formalize its existing training framework including establishing virtual sessions, developing recorded training sessions, and deploying a train-the trainer structure. The role will ensure that there is a consistent global training program built, deployed and modified over time as processes, procedures, and tools change. A controlled framework will be built to ensure any changes to the training program go through a proper review and approval process that is scalable and auditable.

Responsibilities: 

  • Work with business partners and stakeholders to identify learning objectives based on target audience and create appropriate courseware.
  • Design training curricula and materials, selecting the most effective training methodology to meet the desired objectives.
  • Drive learning and development best practice improvement projects that assist the business in meeting operations and service targets.
  • Streamline, consolidate and standardise learning and development processes where possible.
  • Create instructor-led materials, web-based training and tools to provide complete training offering required for managers, checkers and other specialised roles.
  • Introduce learning interventions that assist in retaining key talent and building a pipeline of talent.
  • Identify and close gaps in procedures and existing training with continuous improvement over time.
  • Ensure that staff is equipped with the requisite skills and knowledge to perform to operational management standards.
  • Ensure all learning events are tracked via our Learning Management System (LMS) and generate meaningful and user-friendly reports and metrics.

Qualifications:

  • 2-5 years of relevant experience in training design & development, and delivery (preferably in a Loan Operations function).
  • Experience with Adobe Captivate or other e-learning tools is preferred
  • Experience with Loan IQ end to end training/processing a positive.
  • Strong leadership, collaboration, and communication skills
  • Ability to thrive in a fast-paced environment
  • Strong listening skills and ability to absorb feedback and translate to solutions
  • Disposition to solving problems and doing so with high level of resiliency

Excellent one-on-one and group presentation/facilitation skills
Detail-oriented and strong organizational skills
Bachelor’s/University degree preferred,

Primary Compensation Basis Range
  • 66,870.00 - 93,290.00 USD Annual

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Job Family Group:

Project and Program Management

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Job Family:

Project Management

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Salary Range:

$66,870.00 - $93,290.00

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

马上申请
  • 加入我们由 220,000 多名实力强劲的多元化员工组成的团队

  • 我们的员工深具社会意识,为 90 个国家/地区的社区提供志愿服务

  • 遍及逾 95 个市场的实体业务提供了有意义的职业机会

我们营造一种包容所有人并鼓励不同观点的文化,在这里您可以产生影响,并大展宏图。在花旗,我们重视展现高专业水平、有强烈的诚信意识、为人慷慨、求知欲强且严谨的同事。我们深知拥有事业的重要性,并承诺,只要您符合以上条件,我们愿意做出让步。

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