AVP - General Services Operations Manager - Chennai (Hybrid)

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Operations and Technology (O&T) enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing services, technical solutions and infrastructure across the bank.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, General Services Operations Manager Hybrid (Internal Job Title: General Services Operations Manager- C12) based in Chennai, India.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• We provide programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We empower our employees to manage their financial well-being and help them plan for the future.
• We provide access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

In this role, you’re expected to:

The role of Business Office Lead is to manage Risk & Control for the BTSS Products / Processes along with the Financial Controls and Reporting. Systematic data analytics that ensure an upward glide in profitability and business stability. Drive re-engineering projects for continuous enhancements and developments to enrich customer experiences. Managing business communications effectively and that are well presented to the desired stakeholders.

This multi-tasking role requires creativity and an excellency to perform the duties well. Self-motivated and ability to work under pressure is the best suite for the role.

The role also requires the incumbent to:

Financial Management and Control:

• Provide financial support in the Cluster, liaising with the Regional Business Office and Cluster/Country Head to ensure timely and accurate reporting of financials.
• Accurate and timely submission of accruals for all LVs in India.
• Ensure allocation of expense to respective business units. Coordinate with business units on their queries.
• Ensure timely reporting of Productivity/Business Saves and maintain and validate backup documentation.
• Analysis of monthly actuals against budget.
• Identifying primary drivers for cost movements and variances observed, and ensuring recovery and costs are close to budgeted numbers and plan.
• Ensure timely payment to suppliers, NDC and collection of all statutory documents from suppliers on time.

Risk & Controls:

• Support the Regional Risk initiatives.
• Coordinate monthly risk attestation, ensure controls are in place, escalate and control issues.
• Tracking contracts on monthly basis, follow up with BAOs and ESC. Timely contract renewal for BTSS suppliers.
• Attend monthly risk meeting, status updates on the Global / Regional R&C activities being cascaded to country teams.
• Audit preparedness for single point of contact (SPOC), active participations and identify for risk areas.
• Escalate Gaps, Risks to Regional Leads, Visibility on iCAPs, Incidents/SIRT.

Reengineering and Project Management Support:

• Work with zonal leads to drive and promote reengineering initiatives and process improvement savings.
• Provide project management support for reengineering and new project implementations.

Management Reporting:

• Partner with the Country Heads/Product leads/Zonal leads on cluster reporting for weekly updates, Monthly Operating Reviews (MORs) and various Ad hoc reporting requests from Regional and In-Country leadership team.
• Support the preparation of monthly Partner Relationship Management (PRM) deck.
• Expense Management reviews and decks for SA Cluster

Communications:

• Work with Cluster Head on communications.
• Design and prepare executive level presentations, reports, and serve as quality assurance of cluster-specific presentations.

Talent:

• Provide Cluster support on all talent, development, and people engagement initiatives.

Job Skills/Qualifications

• Bachelor’s degree in finance from an accredited institution. Added advantage for MBA’s.
• Good knowledge and experience in managing Finance of any Organization/department and to bring efficiency in financial management and controls.
• Monitor QA and QC measures closely.
• Ability to perform with excellency working under pressure and tight schedule.
• Positive attitude, creative thinking, effective decision-making skills and results oriented.
• Ability to create and develop new business relationship, systems, and ideas to ensure company’s success.
• Effective analytics to draw profitable conclusions.
• Customer focused, self-motivated, proven problem solver and conflicts resolver.
• Excellent command over English language in oral and written, able to communicate well with all levels of people.
• Commitment, ownership, and dedication towards work, while being flexible to work alone on the initiatives.
• Must demonstrate the highest level of personal and professional ethics and integrity in carrying out responsibilities to our stakeholders.
• Ability to understand data sensitivity and handle information appropriately.
• Strong management, influencing, communication and interpretation skills to deliver continuous service improvement.
• Individual proficiency with reporting tools and MS Office suite, management information systems (MIS), trend analysis etc.
• Management Reporting skills at Country, Cluster and Regional level.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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