Head of Procurement & Third-Party Management Operational Excellence

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments, and accessing the capital markets on behalf of our clients.

Procurement and Third-Party Management (P&TPM) is responsible for procuring products and services for Citigroup and manages the risks associated with Citi’s use of and reliance upon third party relationships, including outsourced arrangements, across all business lines and locations. P&TPM defines and oversees the implementation of policies and standards that provide controls to assess and manage risks related to Citi’s third-party relationships and outsourcing arrangements. The goal of P&TPM is to support Citi’s selection and management of third parties capable of providing products and services in a safe and sound manner and at a reasonable cost and to manage the risks associated with third parties.

Citi is currently seeking a Head of Procurement and Third-Party Management Operational Excellence.  This selected candidate will be responsible for working with P&TPM leadership to develop and implement a portfolio of projects that simplify and de-risk P&TPM bank-wide operations, including implementing P&TPM significant technology projects in collaboration with the Citi technology organization. 

Responsibilities

• Lead the P&TPM Operational Excellence team, a new team at Citi
• Work with P&TPM leadership and business partners to conceive of and implement a portfolio of projects that simplify and de-risk P&TPM global, bank-wide operations
• Oversee P&TPM technology projects in collaboration with the Citi technology organization 
• Leverage change management approaches and methods, assess organization capacity and readiness for change. Use the assessment to work with P&TPM and business leaders to establish an implementation plan for process improvement / process transformation that identifies timing, key projects / initiatives, resources / teams, and change management approach
• Standup a new procurement category management capability
• Partner with business stakeholders to devise innovative solutions through leveraging an agile methodology to address process pain points and value opportunities
• Plan and conduct functional and cross-functional working sessions to develop future state process

models that address value opportunities

• Conduct and incorporate leading practice assessments and benchmarking as required
• Partner with process leaders to ”sell” the process changes and onboard and influence key stakeholders to support the implementation plan
• Lead a team-members through the development of project plans, including backlogs and user stories
• Train project managers / team leaders on agile principles (preferred), process analysis and design approaches, methods, and tools
• Leverage Six Sigma, Lean, DMAIC, and other common process change methodologies
• Help create a culture of continuous improvement within P&TPM and across our stakeholders. Reduce time to market, boost quality, raise employee morale and become a more adaptive organization.

Qualifications

• Strong track-record of driving operational excellence, ideally within procurement and third-party management, and regulatory remediation experience.
• 15+ years of experience leading Operating Model, Process improvement and Process Transformation projects for end-to-end processes crossing business areas/siloes/geographies.
• Served as the project/program lead on at least 5 major complex operating model, process reengineering or transformation projects, using agile methodologies, that delivered significant ROI and risk and control uplift and which were sponsored by Senior to Executive management.
• Experience with Procurement and Third-Party management transformation is strongly preferred
• Experience within Banking and Financial Services or another regulated industry is required
• Management Consulting experience is strongly preferred
• Proven capability to develop / adapt Process improvement and Process Transformation approaches and methods, and to lead and train others on the approaches and methods. Experience with Lean and Six Sigma, DMAIC, or other process change methodologies required
• Excellent communication and interpersonal skills, including the ability to effectively interact with and influence senior management, lines of defense partners, and regulators
• Strong planning and organizing skills with the ability to manage and prioritize responsibilities through the effective use of time management and organizational techniques
• Ability to lead and manage cross-functional global project teams
• Proven experience in coaching and developing direct reports and team members
• Unquestionable integrity and objectivity, with ongoing commitment to excellence and the ability to operate in diverse environments and cultures

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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