Client Offboarding Intermediate Analyst
Trade& Treasury (TTS) Offboarding Operations includes a core set of critical processes that are associated with the process of closing customer accounts. This process is related the client facing Team.
As TTS Client Offboarding Intermediate Analyst you will be responsible for engaging with both clients and internal stakeholders as part of the Account Closure processes. You will be responsible for delivering on your own portfolio of client offboarding projects, working directly with specific ‘top tier’ clients and their global treasury organizations.
Responsibilities:
Coordination and execution of the Closure process - document validation and execution for clients account closure across multiple jurisdictions
Ensure customer queries are answered in the most efficient way possible, acting as the clients Single Point of Contact and engage with Global partners where necessary to meet our client’s requirements
Enhance the Client Experience and be the clients advocate in simplifying and improving our internal processes
Attend regular conference calls with customers to provide updates on the account maintenance status for the completion of documentation as required
Perform a complete review and due diligence of the documentation ensuring all Citi, Constitutive documents provided are in line with all legal and regulatory requirements
Updating documentation and processing status in the inventory database as per clearly defined processes
Own your client queries end to end using project management approach
Co-ordinate and control special projects (mergers/acquisitions/global documentation updates etc.) where applicable
Qualifications:
2-3+ years of relevant Corporate Customer Service experience is a must, KYC, Financial Client Onboarding and/or Project Management is a nice to have
Fluency in English (excellent communication skills, both written and verbal)
Experience in a process driven, documentation or legal environment preferable
Proven ability to establish and maintain business partnerships and client relationships
Strong investigative and analytical skills
Ability to work independently within a team environment
We offer:
Competitive salary connected with annual salary review and discretionary annual performance bonus
Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
Hybrid model of work – from modern offices and from home, flexible working hours
Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
Unlimited development opportunities within Citi global network
Exposure to a wide range of internal stakeholders as well as to senior management
#LI-MR1
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Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Institutional Client Onboarding------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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