SVP - Services, Markets and Client Regulatory Remediation Program Lead (Hybrid)

The Services, Markets and Client (SM&C) Regulatory Remediation Execution Program Lead is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. This role provides leadership for the business in the execution of initiatives and supporting remediation activities.  Provides oversight over a portfolio of regulatory driven initiatives that requires partnership with Operations, Technology, Finance, Risk, Compliance and other key stakeholders to continuously improve delivery quality and measure the quantifiable impact benefits of delivery.   Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary.  The team is an integral component of Citi’s delivery for regulatory programs.

Key Responsibilities

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Drives and oversees the delivery of regulatory response remediation and execution efforts across the SM&C businesses
• Partners with workstream leads and Operations, Finance, Risk and Compliance counterparts to determine and maintain the portfolio work efforts that will enable SM&C to meet its commitments to global and regional regulators
• Leading SM&C activities in data centric regulatory Exams that involve SM&C (e.g., Regulatory Reporting Exams)
• Writing responses to data centric regulatory responses and inquiries
• Driving execution of SM&C remediation efforts for data centric regulatory commitments
• Writing content on the SM&C data-centric regulatory activities above for compilation and input into senior level reporting
• Ensures SM&C is actively participating in regulatory response and remediation efforts as part of COO engagement also prepare updates for the regulatory remediations
• Engages and provides support in data governance reviews, exams, and inquiries with Citi 2nd & 3rd LoDs and regulators
• Partners with Sponsors and Project Managers for regulatory programs to continuously seek ways to ensure regulatory programs deliver against business objectives in a timely manner
• Presents governance and reporting updates to senior leadership and escalates issues and risks in a timely manner to expedite resolution
• Works with Business, Operations and Risk, Finance and Compliance to ensure the integrity of how SM&C Tech program updates are included in Enterprise level governance and reporting
• Identifies and manages the dependencies across workstreams to ensure complete and timely delivery of regulatory commitments
• Proactively monitors SM&C performance against Program key performance indicators to ensure complete and timely delivery of commitments
• Creates and manages the budget for the SM&C regulatory programs and partners closely with senior management and sponsors to ensure proper funding

Regulatory Program Management:

Running large regulatory change management programs and a deep understanding of program and project planning, resource management, financial management and delivery against business objectives.  Familiarity with systems development lifecycle and required testing for systems integration projects.

Insight into key performance metrics to measure both delivery progress and business benefit realization.

Stakeholder Management:

Identifying and partnering with stakeholders and key organizations to build and manage relationships at all level and meet the program commitments.

Communications Management:

Continual interaction is required with peers and senior leadership in SM&C businesses, Operations and Technology teams as well as Finance, Risk, the Chief Data Office, Compliance, and Internal Audit on a global level.   Communicates effectively, develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; able to drive consensus, and influence relationships at all levels.

Financial Services and Regulatory Background Knowledge:

Previous experience in banking and finance, and knowledge of Regulatory Reporting. 

Knowledge of key regulatory entities e.g., FRB, OCC and PRA and any other relevant regulatory bodies will be an advantage.

Qualifications:

The ideal candidate will have the following attributes and qualifications:

• 12+ years of professional work experience, with a significant component of this within financial services
• 8+ years of Program and Project management experience
• Experience working on Regulatory Programs is required
• Program/project management certifications is a plus
• Operations & Technology or In-Business Risk & Controls experience preferred
• Bachelor’s degree or equivalent required
• Strong knowledge of Banking / Institutional Clients Group products
• Senior stakeholder management experience required
• Understanding of the overall regulatory environment and previous experience working with regulators on data plan execution, preferred
• Manage through ambiguity by making sense of complex, high quantity and sometimes contradictory information to effectively solve problems
• Promotes a culture of collaboration and teamwork across organizations; and demonstrates effective work relationships with business and global function colleagues
• Experience creating and being a champion for a positive risk culture that supports sustainable business growth through transparent engagement, a partnership approach, and a no-tolerance approach for behavior that exposes the organization to an inappropriate amount of risk

Competencies:

• Experience working in a global, dynamic environment
• Excellent Interpersonal + Communication skills 
• Excellent leadership and motivational skills
• Negotiation and Influencing skills
• Attention to detail
• Superior Planning & Organization skills
• Pro-active, flexible, have good organizational skills and must be team player
• Creates executable path and drives meaningful outcome
• Virtual /remote management
• Innovation and Change Management implementation
• Proficient use of Microsoft Applications (Word, Excel, Access, Powerpoint,)
• Program and project Management Skills

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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